What Tayon does
Tayon builds the pages that attract your customers, talks to those customers for you, and keeps every conversation in one place.
Tayon is a marketing and sales platform built around one idea: the same system that attracts a customer should also talk to them and keep track of them. Instead of stitching a website builder to a chatbot to a CRM, you get all three, already connected.
Most people use it in this order.
#1. Build something for people to land on
You describe what you need in plain language and Tayon builds it. There are four kinds of things you can ask for, all from the same screen:
| You want | Tayon builds |
|---|---|
| A normal multi-page website | A Website with its own pages, copy and images |
| A page that asks questions one at a time | A Conversational form |
| Something that answers customer questions | An AI Agent |
| A series of messages that chase a lead | A Follow-up sequence |
AI Builder
Everything it builds is yours to edit afterwards — nothing is locked to the generated version.
It can all live on your own domain. Buy one inside Tayon, or connect one you already own, and Tayon sets up the DNS, the security certificate and the email records for you. See Domains.
#2. Let it talk to visitors
A conversational form replaces the wall of form fields most sites use. It asks one question at a time, remembers the answers, and branches based on them. Visitors finish them far more often than they finish forms, which is the whole point.
A bot does the same thing inside a chat window — either as a widget in the corner of your own website, or as its own shareable page. Bots can also run on WhatsApp.
Both are built from the same visual canvas, the Flow Designer.
Voice AI does it on the phone: an AI that answers your business number, and can call leads for you, with every call logged.
A booking page lets people pick a time in your Calendar without any back and forth — the appointment lands in your calendar and the person lands in your CRM.
#3. Catch everyone who replies
Every answer, chat and form submission becomes a lead. Leads land in the CRM with a stage, a quality rating and an owner, and you move them along your pipeline as they progress.
CRMLeads
Conversations follow the lead. Email, SMS, WhatsApp and website chat all arrive in the same Messenger inbox, so you never have to remember which channel someone used.
#4. Keep in touch automatically
Once a lead exists, Tayon can act on its own — send a follow-up sequence, tag the lead, move it to another stage, notify a team member, book a meeting, or hand it to an AI agent that answers in your voice.
Automation
#How the pieces fit
The short version:
- AI Builder creates things.
- Apps is where the things you created live — conversational forms, websites, the calendar, images, content pages and mailboxes.
- Automation is what happens on its own — flows, prompts, bots and Voice AI.
- CRM is who you are talking to.
- Messenger is what you said to them.
- Domains is where your own web addresses live.
- Configuration holds the settings.
#Working with others
Invite your team and decide what each person can see. If you run an agency, one agency account can look after many client accounts. And if you recommend Tayon to others, the Business Partner programme pays you for the customers you bring — see Become a partner.
#What this help site covers
Each section follows the same shape: what the screen is for, what you can do on it, and the things that commonly trip people up. If you are brand new, start with Create your account, then Quick start and Find your way around.
Updated: